Project Assistant (Remote Hotline) at International Organization for Migration (IOM)

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. With 151 member states, a further 12 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people. The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement. IOM works in the four broad areas of migration management: Migration and development Facilitating migration Regulating migration Forced migration. IOM activities that cut across these areas include the promotion of international migration law, policy debate and guidance, protection of migrants’ rights, migration health and the gender dimension of migration. IOM Nigeria commenced activities in 2001 and focused its interventions on counter trafficking activities, migration issues, return and reintegration of stranded migrants especially to Liberia, and Voluntary Returns from abroad.

We are recruiting:

Position: Project Assistant (Remote Hotline)

Location: Adamawa, Plateau

Job Description

• Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Context

• Working under the overall supervision of the Programme Manager (Protection/MHPSS) and in close coordination with other unit’s staff, the incumbent will support the Protection/MHPSS remote hotlines. S/he will provide affected individuals with accurate information on available protection and psychosocial services, communicating in Hausa, English, and Fulfulde languages with communities in Plateau, Taraba, and Taraba states. The role will involve receiving, processing, and responding to community feedback and complaints, facilitating referrals and follow-ups, and handling all information with confidentiality and respect for affected populations.

Responsibilities

• Support community awareness activities on the purpose and use of remote hotlines.
• Receive calls through the hotline and provide information on available protection and psychosocial services in languages like Hausa, English, and Fulfulde.
• Record complaints and feedback from affected populations, provide accurate information and contribute to awareness sessions on frequently raised topics.
• Refer affected populations to appropriate service providers where needed, based on their concerns and requests.
• During Awareness-raising activities, promote the use of the hotline by all segments of the community, including the vulnerable groups.
• Maintain confidentiality when handling information shared through calls, feedback, or referral processes.
• Listen attentively and respectfully to individuals’ feedback, requests for information, or complaints.
• Maintain records of calls received, referrals made, and information provided, disaggregated by age, gender, needs, and type of feedback.
• Obtain consent from beneficiaries before making referrals.
• Provide inputs for analysis and reporting on feedback received, actions taken, and information provided through the hotline.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma with four years of related experience; or,
• Bachelor’s degree in Social Sciences, Humanities, and Humanitarian Studies, or a related field from an accredited academic institution with two years of related experience.

Experience

• Experience in community engagement, call centers/hotline operations, protection-related work, or other related areas.
• Previous experience in humanitarian or community-based work is an advantage.
• Experience in working with vulnerable populations is desirable.

Skills

• Strong interpersonal and communication skills, with the ability to establish effective working relations with colleagues and communities.
• Ability to prioritize, multi-task, and complete assignments proactively.
• Good writing and reporting skills.
• Respectful, empathetic, and able to maintain confidentiality and integrity when supporting affected populations.

Application closing: September 30, 2025.

How To Apply

Interested and Qualified Candidates should:

Go to Project Assistant (Remote Hotline) at International Organization for Migration to Apply