Job Title: Doctor-Patient Liaison Officer
Location: Remote
Employment Type: Full-time
Department: Operations
Reports to: COO
Job Summary
- We seek a highly organised, compassionate, and proactive Doctor-Patient Liaison Officer to join our dynamic team at DRO Health.
- In this crucial role, you will act as the bridge between patients and doctors, ensuring that appointments are scheduled and managed efficiently while providing a seamless and supportive experience for everyone involved.
- This position requires excellent communication and organisational skills, attention to detail, and a proactive approach to problem-solving.
- If you are passionate about improving patient care and thrive in a fast-paced, solution-oriented environment, we invite you to apply for this exciting opportunity to make a meaningful impact in healthcare.
Key Responsibilities
- Monitoring bookings from patients
- Confirming and reminding doctors about appointments
- Ensuring doctors start appointments on time
- Helping patients with any issues related to joining and completing an appointment
- Quickly and efficiently reschedule appointments as needed, ensuring minimal disruption to both the patient and doctor’s schedule
- Respond to patient inquiries across multiple communication channels (phone, email, Crisp, etc.) in a timely and professional manner, addressing their needs or concerns effectively
- Managing doctor’s schedules
- Generate and present monthly reports on appointment bookings, doctor schedules, patient feedback, and overall operational efficiency
- Innovating in the role to optimise the experience and ensure an efficient process for the patients and doctors
Qualifications
- A Bachelor’s Degree in healthcare administration, business management, or a related field is preferred
- At least 3 years of experience in a customer-facing role, preferably in a medical or healthcare environment
- Experience using CRMs, appointment scheduling tools, or telemedicine platforms is an advantage
- Strong attention to detail and organisational skills
- Strong analytical and problem-solving skills
- Excellent time management, communication and teamwork skills
- Ability to learn quickly and adapt to new technologies
- Certification in healthcare administration or medical office management is a plus.
Benefits
- Salary: Highly competitive and based on experience and skills.
- 50% off all DRO Health services for family and friends
Application Closing Date
31st July, 2026.
How to Apply
Interested and qualified candidates should apply via link below