Case Management Officer – Adamawa State Hope and Rural Aid Foundation (HARAF)

Uncategorized

In the wake of conflict and displacement, the road to recovery begins with specialized, individual care that restores agency to those who have suffered the most. The Case Management Officer is the cornerstone of this healing process, providing a structured yet deeply compassionate pathway for survivors of violence and exploitation to access justice, health, and psychological safety. By joining HARAF, you are not just managing files; you are managing the delicate transition from victimhood to resilience for vulnerable individuals across Northeast Nigeria.

Job Summary

The Case Management Officer is responsible for leading the end-to-end support process for vulnerable individuals and survivors of protection-related incidents. This role involves conducting professional assessments, developing tailored intervention plans, and coordinating a multidisciplinary network of services to ensure every client receives comprehensive, dignified, and confidential care.

Core Responsibilities

Clinical Case Management & Support

  • Survivor-Centered Care: Deliver high-quality, confidential case management services that prioritize the safety, wishes, and rights of the survivor at every stage.
  • Assessment & Intake: Conduct thorough risk assessments and intake interviews to identify immediate needs and develop specialized intervention strategies.
  • Action Planning: Design and implement individualized case plans, ensuring regular reviews and adjustments based on the client’s progress and evolving needs.
  • Psychosocial First Aid: Provide immediate emotional support and basic counseling to individuals in distress, fostering a safe environment for healing.

Coordination & Referral Systems

  • Integrated Referrals: Facilitate and track timely referrals to a network of health, legal, shelter, and livelihood service providers, ensuring no gaps in the continuum of care.
  • Network Strengthening: Engage with community protection committees and local stakeholders to reinforce community-based support structures.
  • Case Closure: Manage the professional conclusion of cases and follow-up monitoring in strict adherence to international Standard Operating Procedures (SOPs).

Documentation & Professional Standards

  • Information Management: Maintain meticulous, encrypted, and up-to-date case files, ensuring that data protection and confidentiality are never compromised.
  • Analytical Reporting: Prepare high-quality activity reports that reflect protection trends while safeguarding the anonymity of all clients.
  • Advocacy & Monitoring: Contribute to broader protection monitoring and community awareness initiatives to prevent future protection risks.

Candidate Profile: Qualifications & Experience

  • Education: A Bachelor’s degree in Social Work, Psychology, Sociology, Gender Studies, or a related Social Science field.
  • Professional History: 3 to 5 years of dedicated experience in case management, GBV programming, or protection within the humanitarian sector.
  • Sector Knowledge: Deep familiarity with the “survivor-centered approach” and global Inter-Agency Case Management guidelines.
  • Environmental Context: Prior experience working in emergency or high-pressure humanitarian settings is a significant asset.
  • Language: Professional fluency in English; the ability to communicate in local languages of the Northeast is highly desirable.

Essential Skills & Competencies

  • Ethical Rigor: An unwavering commitment to humanitarian ethics, confidentiality, and professional boundaries.
  • Communication Mastery: Exceptional interpersonal and active listening skills, with the ability to provide counseling in sensitive contexts.
  • Collaborative Leadership: Ability to work effectively within multidisciplinary teams and engage with community-led structures.
  • Resilience: Readiness to operate in challenging field environments with a solution-oriented mindset.

Benefits & Compensation

  • Salary: Competitive (Aligned with mid-level NGO scales in Nigeria).
  • Impact: Lead a program that directly saves lives and restores dignity to survivors of conflict.
  • Professional Growth: Work with a leading national NGO rooted in community empowerment and rural aid.

About the Organization

Hope and Rural Aid Foundation (HARAF) is a proactive Nigerian NGO that has been serving the Northeast since 2011. Officially incorporated in 2016, our mission is to reach the most remote and underserved populations with life-saving humanitarian assistance and long-term development solutions. We specialize in protection, rural empowerment, and restoring hope to communities affected by crisis. At HARAF, we believe that sustainable change begins by protecting the rights of the individual and strengthening the resilience of the community.

Application Details

  • Location: Adamawa State, Nigeria
  • Employment Type: Contract
  • Application Deadline: Rolling (Immediate application is encouraged)

How to Apply: Qualified candidates should submit their application through the official HARAF recruitment form: Apply via HARAF Online Recruitment Form

Tips for Applicants

HARAF values technical precision and emotional intelligence. In your application, provide clear evidence of your experience with “Referral Tracking” and “Risk Assessments.” Because this role handles extremely sensitive information, your CV should reflect a history of high ethical standards. Mentioning any specific training in GBV or Child Protection Case Management will significantly strengthen your candidacy.