Become an ICT Officer at Save The Slum Initiative

Borno

Save the Slum Initiative is a non-governmental organization with registration CAC/IT/NO 139240, STSI was founded in 2016 and is committed to responding to current needs to improve the life of people living in slums and local communities across Nigeria. STSI envisions improving the living standards of vulnerable persons and communities and our overall aim is to work with urban poor to bring about long-term and sustainable transformation to their quality of life and to also provide better community-based healthcare and empowerment education and environmental improvement to all communities that will serve.

We intervene in various sectors like WASH, Education, Protection, Nutrition, Health, and Livelihood of humanitarian sectors and community development projects. Since its inception in 2016, STSI have implemented in over 16 States in Nigeria and other African States.

We are recruiting to fill the position below:

Job Title: ICT Officer

Location: Maiduguri, Borno
Employment Type: Contract 6 Months | Start: Immediate

Job Summary

  • Establish, implement, and maintain ICT systems and procedures for humanitarian operations, ensuring optimal infrastructure performance to support effective service delivery to displacement-affected communities.

Key Responsibilities
Technical Infrastructure (40%):

  • Establish/maintain ICT systems, hardware, software, network infrastructure across offices
  • Manage Microsoft Office 365, SharePoint, cloud storage systems
  • Implement backup systems, UPS, solar power infrastructure
  • Monitor ISP links, network optimization.

System Administration (35%):

  • Provide technical support through helpdesk, on-site assistance and managing of organizations social media accounts
  • Configure user accounts, security settings, access permissions
  • Troubleshoot hardware/software issues (desktops, laptops, mobiles)
  • Implement cybersecurity measures, data protection protocols
  • Conduct system updates, patches, preventive maintenance
  • Manage ICT equipment inventory, software licenses.

Field Support (15%):

  • Visit field offices for technical support, new ICT installations
  • Train field staff on ICT systems, software, security procedures
  • Coordinate with vendors/service providers for procurement/maintenance
  • Support emergency response ICT needs during crises
  • Ensure compliance with organizational ICT policies.

Documentation & Reporting (10%):

  • :Maintain ICT asset records, configurations, service requests
  • Prepare monthly system performance, incident resolution reports
  • Document SOPs, user manuals
  • Contribute to ICT strategy, budget planning
  • Ensure data protection, information security compliance.

Qualifications
Education & Experience:

  • Bachelor’s in Computer Science, IT, Computer Engineering, or related field
  • 3-5 years ICT Officer experience in humanitarian/development organizations
  • Network management, cloud computing, system administration experience
  • Experience in complex/volatile environments, preferably Nigeria
  • Solar energy systems, power management knowledge.

Technical Skills:

  • Microsoft Office 365, SharePoint, Access proficiency
  • Microsoft Power Platform (Power Apps, Automate, BI) knowledge
  • ERP systems (Unit 4 Agresso), Excel VBA/Macro experience
  • Cisco cloud network infrastructure understanding
  • Cyber security best practices, data protection protocols.

Personal Competencies:

  • English fluency (Hausa/other Nigerian languages preferred)
  • Strong analytical, problem-solving skills
  • Excellent communication, interpersonal abilities
  • Independent work, multi-priority management
  • Flexibility, adaptability to changing environments
  • Cultural sensitivity, humanitarian values commitment.

Field Requirements:

  • Office-based with 30% field visits to remote locations
  • Occasional challenging environment work, limited infrastructure
  • Outside normal hours work for system maintenance
  • Valid driver’s license, independent travel ability.

Partnerships:

  • Internal coordination with all program departments
  • External partnerships with vendors, service providers, government agencies
  • Emergency response team support during crisis situations.

Application Closing Date
11th February, 2026.

How to apply
Interested and qualified candidiates should:
Go to ICT Officer at Save The Slum Initiative to apply