Cash and Voucher Assistance (CVA) Officer

Uncategorized

In modern humanitarian response, providing cash and vouchers empowers families to make their own choices while stimulating local markets. As the Cash and Voucher Officer for Chabash Development and Health Initiative (CDHI), you will lead the digital and physical delivery of life-saving financial assistance in Borno State. This role is for a highly organized, detail-oriented professional who can manage complex electronic payment systems and ensure that every Naira reaches the families who need it most, with total transparency and accountability.

Job Summary

The Cash and Voucher Officer (CVO) is responsible for the technical design, implementation, and monitoring of all cash-based activities within CDHI’s nutrition and food security projects. Reporting to the FSL Manager and supervising a team of FSL Assistants, you will oversee the entire CVA lifecycle—from beneficiary registration and market analysis to the management of pre-paid cards and digital transfers. Your mission is to ensure that cash assistance is delivered safely, timely, and in full compliance with international Sphere standards and donor requirements.

Key Responsibilities

Operational Management & Digital Delivery

  • Technical Implementation: Lead the delivery of various cash modalities, including digital transfers, pre-paid cards, and mobile money, ensuring high-quality and timely distribution.
  • Payment Systems Oversight: Manage the loading and distribution of pre-paid cards; resolve any technical or logistical issues during the transfer process to ensure uninterrupted service to beneficiaries.
  • Asset & Data Management: Oversee the enrollment process and the secure retrieval/reissuance of payment media at the community level.

Beneficiary Coordination & Protection

  • Targeting & Registration: Sensitize local authorities and community leaders on targeting criteria; work with MEAL teams to on-board enumerators for rigorous household registration.
  • Needs Assessment: Participate in field assessments to determine appropriate cash transfer values and identify viable business opportunities for beneficiaries, with a specific lens on child protection and nutrition.
  • Capacity Building: Organize and lead training sessions for cash recipients to ensure they have the financial literacy needed to maximize the impact of the assistance.

Accountability & Compliance

  • Reporting: Compile and submit detailed narrative and statistical reports on project progress, budget utilization, and distribution outcomes.
  • Sphere Standards: Ensure all CVA programming adheres to the 2018 Sphere Handbook and IASC guidelines on cash and voucher assistance.
  • Safeguarding: Strictly implement CDHI’s Child Safeguarding and PSEA policies, ensuring that cash distributions do not expose vulnerable groups to additional risks.

Required Skills & Qualifications

  • Academic Foundation: Bachelor’s degree or HND in Economics, Social Sciences, International Development, Social Policy, or a related field.
  • Professional Experience: Minimum of 3 years of direct experience in Cash & Voucher Assistance (CVA) in emergency settings.
  • Technical Expertise: Proficiency in multiple modalities (e-vouchers, mobile money, digital cards, paper vouchers). Experience in calculating Minimum Expenditure Baskets (MEB) is a plus.
  • Sectoral Standards: Deep familiarity with Sphere Standards, humanitarian principles, and the Nigeria CVA context.
  • Leadership: Proven ability to supervise field teams and manage relationships with local government and traditional authorities.
  • Languages: Fluency in English and Hausa is essential. Strong technical writing skills in English are required.
  • Analytical Thinking: Ability to generate and use data to innovate and share lessons on what works for children and displaced families.

Why This Role is Important

The CVA Officer is the link between donor funding and household survival. By managing cash transfers efficiently, you allow displaced families to prioritize their most urgent needs—whether it is specialized nutrition for a child or rent for a safe shelter. Your precision in managing digital cards and beneficiary data prevents fraud and ensures that humanitarian resources are used with the highest level of efficiency.

Core Competencies

  • Accountability: Holding self and team accountable for transparent resource management.
  • Ambition: Setting challenging goals for CVA impact and personal development.
  • Collaboration: Building diverse, effective relationships with partners and supporters.
  • Integrity: Modeling honesty and transparency in every transaction.

About the Organization

Chabash Development and Health Initiative (CDHI) is a registered Nigerian NGO dedicated to delivering healthcare and humanitarian support in Borno State. We work in close partnership with SEMA, NEMA, and the Borno State Humanitarian Response Committee. CDHI operates with a zero-tolerance policy toward sexual exploitation, abuse, and fraud.

Application Details

  • Location: Maiduguri, Borno State
  • Application Deadline: January 12th, 2026
  • Employment Type: Full-time

How to Apply: Interested and qualified candidates should apply via our official Google Form recruitment portal:

Apply via the CDHI CVA Recruitment Portal

Note: CDHI never requires payment at any stage of the recruitment process. Women are strongly encouraged to apply.

Tips for Applicants

  • Highlight Modality Experience: Clearly state which digital platforms (e.g., RedRose, sQuid, mobile money) you have used for cash transfers.
  • Focus on Protection: Mention how you have integrated gender equality or disability inclusion into previous cash distributions.
  • Data Proficiency: Be prepared to discuss how you ensure data confidentiality and quality during large-scale beneficiary registrations.