IT Support Engineer at African Natural Resources & Mines Limited(ANRML) in Kaduna

In the heart of Nigeria’s industrial expansion, technology serves as the vital link between exploration sites and strategic development. Reliable digital infrastructure is essential for ensuring the safety, communication, and efficiency of large-scale resource management projects that drive regional economic growth. As an IT Support Engineer, you will be the frontline architect of technical stability, ensuring that our workforce has the digital tools necessary to build a more prosperous future for the nation.

Table of Contents

Job Summary

The IT Support Engineer is responsible for providing high-quality technical assistance and system maintenance to ensure seamless daily operations across our sites. In this role, you will act as the primary point of contact for technical troubleshooting, system configurations, and network optimization. Your contribution will directly support our team’s productivity by maintaining a robust and secure digital environment in line with global best practices.

Why This Role is Important

In a fast-paced environment involving multiple mining and exploration sites, any technical disruption can impact operational safety and data integrity. Your role as an IT Support Engineer ensures that critical communication channels, from email systems to secure VPNs, remain functional 24/7. By safeguarding our hardware and software assets, you enable our experts to focus on their core mission of sustainable resource development without technical hindrance.

Key Responsibilities

Technical Assistance & User Support

Act as the primary responder for Tier 1 and Tier 2 technical inquiries, providing efficient solutions for hardware and software challenges.
Manage the end-to-end setup and deployment of workstations, printing solutions, and essential peripheral devices.
Deliver expert support for core business applications, operating systems, and enterprise email platforms.

Infrastructure & Network Maintenance

Assist in the administration and monitoring of local and wide-area networks (LAN/WAN), including Wi-Fi and secure VPN connections.
Execute scheduled system updates, rigorous data backups, and proactive preventive maintenance to minimize downtime.
Monitor and enforce cybersecurity protocols to protect organizational data from external threats.

Asset Management & Documentation

Oversee the lifecycle of IT inventory, ensuring all equipment is accounted for and maintained.
Develop and update technical documentation and user guides to streamline future troubleshooting processes.
Manage the internal ticketing system to track, prioritize, and resolve support requests in a timely manner.

Essential Qualifications & Skills

Academic Background: A Bachelor’s Degree or Higher National Diploma (HND) in Computer Science, Information Technology, or a relevant technical discipline.
Professional Experience: 2 to 4 years of hands-on experience in a helpdesk or technical support environment.
Technical Knowledge: Strong proficiency in Windows Operating Systems, foundational networking principles, and hardware diagnostics.
Tools & Systems: Familiarity with Microsoft 365 administration, Active Directory, and modern antivirus management.
Interpersonal Skills: Exceptional communication and customer service abilities, with a patient and analytical approach to problem-solving.
Working Style: The ability to work effectively as an independent contributor or as a collaborative member of a multidisciplinary team.

Benefits of Applying

Professional Impact: Join a pivotal project that is a cornerstone of Nigeria’s industrial backward integration strategy.
Dynamic Environment: Gain experience managing diverse technical challenges across multiple operational sites.
Career Growth: Work within a structured IT department that values technical excellence and professional development.

Salary Expectations

Competitive (Commensurate with experience and industry standards for the natural resources sector).

About the Organization

African Natural Resources & Mines Limited (ANRML) is a visionary organization established in 2012 to pioneer Nigeria’s path toward industrial self-sufficiency. As a key branch of the African Industries Group, we focus on the strategic acquisition and development of mineral resources, starting with our landmark mining lease in Kaduna State. Today, we manage an extensive portfolio of over 15 exploration and mining sites across various minerals, driven by a commitment to innovation, local community empowerment, and the highest standards of resource management. Our mission is to transform Nigeria’s natural wealth into sustainable industrial value.

Application Details

Location: Gujeni, Kaduna State (On-site)
Application Deadline: January 14, 2026
How to Apply: Qualified candidates are invited to submit their updated Curriculum Vitae via email to: [email protected].
Important: Please use the subject line: IT Support Engineer.

Tips for Applicants

Focus on Practical Examples: When describing your experience, mention specific instances where you resolved a complex network issue or improved a system’s efficiency.
Highlight Adaptability: Working in an industrial/mining site requires flexibility; emphasize your ability to troubleshoot in high-pressure or non-traditional environments.
Be Mission-Oriented: We value team members who understand the bigger picture of how IT supports the broader organizational goal of national development.

myngojobs

Sama’ila Muhuddin is a dedicated Registered Nurse and humanitarian professional with over seven years of frontline experience. Since May 2018, he has served with prominent international non-governmental organizations, including Médecins Sans Frontières (MSF) Holland, Spain, France projects and ALIMA, responding to emergencies and providing critical care in some of the most challenging humanitarian settings.