Job Title: Accountability Officer
Location: Zamfara
Responsibilties
- Support the establishment and management of community feedback and complaint response mechanisms (FCRM).
- Receive, document, track, and follow up on feedback and complaints from beneficiaries and stakeholders.
- Conduct regular community engagement sessions, focus group discussions (FGDs), and accountability awareness activities.
- Ensure beneficiaries are well informed about available services, selection criteria, and reporting channels.
- Maintain confidentiality and protection standards when handling sensitive complaints and information.
- Analyze feedback trends and provide recommendations for program improvement.
- Prepare weekly, monthly, and quarterly accountability reports and updates
- Support monitoring and evaluation activities related to accountability and community participation.
- Work closely with program teams to ensure timely resolution of complaints and feedback.
- Ensure proper documentation and filing of accountability records and reports.
- Participate in coordination meetings, trainings, and review sessions as required.
- Perform any other duties as assigned by the supervisor.
Requirements
- Possess a Bachelor’s Degree in Social Sciences, Development Studies, Public Administration, International Relations, or related field.
- Minimum of 2 years’ experience working with NGOS, INGOs, or humanitarian organizations in accountability, protection, MEAL, or community engagement.
- Strong communication, interpersonal, and report writing skills.
- Experience in handling confidential and sensitive information professionally.
- The candidate MUST be an indigene of Zamfara State and be able to speak Hausa or the language of the community.
- Strong understanding of humanitarian principles, safeguarding, and accountability standards.
- Ability to work under pressure and within multicultural settings.
- Should be a team player and culturally sensitive.
- Commitment to and understanding of RHHF’s aims, values, and principles.
- Essential computer literacy (Word, Excel, and internet use).
What We Offer
- Competitive remuneration and benefits.
- A supportive and diverse team environment.
- Opportunities for professional development and capacity building.
- Exposure to meaningful and impactful work.
Application Closing Date
13th November, 2026.
How to Apply
Interested and qualified candidates should send their applications together with detailed CV to: admnrhhf@gmail.com using the Job Title as the subject of the email.
Note: Only shortlisted candidates will be invited for written test and oral interview.