Company: TestGorilla
Location: Remote (NAMER & LATAM Time Zones)
Employment Type: Full-time
Salary: €40,960 – €51,200 per year + Share Appreciation Rights (SARs)
Application Deadline: Not Specified
TestGorilla is hiring a Renewal Manager to protect and grow its existing customer revenue by managing the complete renewal lifecycle for a portfolio of accounts. This fully remote role is ideal for professionals with experience in SaaS renewals, customer success, account management, or inside sales who enjoy commercial negotiations and customer relationship management.
Key Responsibilities
- Manage the end-to-end renewal lifecycle for a high-volume portfolio of customer accounts.
- Guide customers through migration to TestGorilla’s usage-based pricing model.
- Identify churn risks using customer health, product usage, and support data.
- Lead pricing, contract, discount, and renewal negotiations.
- Identify upselling and account growth opportunities.
- Use AI, CRM tools, and automation to manage renewal workflows efficiently.
- Partner with Customer Success and Support teams to maximize customer value before renewals.
- Maintain accurate CRM records and revenue forecasts.
Requirements
- Experience in Renewals, Customer Success, Account Management, or Inside Sales (SaaS experience preferred).
- Strong commercial negotiation and relationship management skills.
- Experience managing high-volume customer portfolios.
- Excellent written and spoken English (Spanish is preferred for this role).
- Comfortable using AI tools, CRM systems, and workflow automation.
- Strong organizational, analytical, and problem-solving skills.
- Ability to thrive in a fast-paced, remote-first environment.
Benefits
- Competitive salary of €40,960–€51,200 plus Share Appreciation Rights (SARs).
- Fully remote and flexible work environment.
- €1,000 annual home office budget (up to €2,000 for initial setup).
- Unlimited paid time off (PTO).
- Annual learning and development budget.
- Paid parental leave and caregiver support.
- Opportunity to work with a diverse global team.