Job Summary
- As a member of the THRIVE project team, the Project Officer- Cash and Asset Transfer (CAT) will be responsible for the effective implementation and management of CAT and ICT4D-related activities in support of Catholic Relief Services’ (CRS) work serving the poor and vulnerable. Your thorough and service-oriented approach will ensure that the project consistently applies best practices and constantly works towards improving the impact of its benefits to those we serve. The Project Officer- Cash and Asset Transfer (CAT) will be responsible for the effective implementation and management of CAT and ICT4D-related activities including but not limited to: deployment, configuration, and maintenance of CAT/Red Rose devices, applications, networks, and databases; provision of field‑level and remote technical support to staff, vendors, partners, and end‑users; user access management and liaison with CAT platform service providers; support to CAT strategy implementation, including campaign data exports and coordination with relevant teams; capacity building through user trainings and development of training materials; inventory management of ICT4D equipment and documentation; and preparation of reports, budgets, and performance metrics related to CAT operations.
Roles and Key Responsibilities:
- Deploy, configure, and maintain Red Rose devices and monitor databases, including networks, servers, and telecommunications.
- Provide field-level technical support to vendors and staff on the CAT platform and CAT devices.
- Troubleshoot and address any issues to ensure optimal performance of the networks, servers and devices.
- Configure and maintain applications and CAT devices as per the CAT Strategy.
- Responsible to provide and withdraw CAT access to staff to ensure CAT access is limited to current team.
- Communication with CAT platform service provider.
- Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
- In collaboration with relevant staff, maintain inventory of ICT4D equipment, hardware, and software and ensure adequate supply and functionality, both in the office and in the field.
- Provide input to budget for ICT4D related expenses.
- Coordinate relationships with suppliers to facilitate delivery of ICT4D-related services that meet CRS business requirements and needs.
- Support capacity building initiatives, remotely or on-site, to staff, partners and end-users to ensure efficient and consistent adoption and use of ICT4D applications.
- Prepare statistical reports on ICT4D-related data and metrics. As needed, implement measures to ensure required standards are met.
- Export of campaigns data from CAT platform to Vector control team.
- Planning, development, implementation and management of CAT Strategy Component Trainings and ICT4D.
- Directly provide user training and training support.
- Create materials and presentations for trainings and reports.
- Create and maintain inventory on training document versions, software, applications and reports.
- Maintaining documentation of processes, procedures and troubleshooting guides.
- Assess user capacity and suggest trainings on areas in need of improvement.
Knowledge, Skills and Abilities:
- Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation.
- Able to maintain confidential information.
- Proactive, resourceful, solutions-oriented and results-oriented.
- Knowledge of MS Project and Office applications.
- Solid knowledge of backup and disaster recovery systems.
- Strong client-service focus; able to work with diverse groups of people in a team-oriented environment.
- Skilled in obtaining information necessary to accomplish duties.
- Able to prioritize work, multi-task and meet deadlines.
- Problem analysis and problem resolution at functional level.
- Able to quickly research, learn, and implement new technologies.
Preferred Qualifications
- Demonstrated experience in community engagement in NE Nigeria.
- Demonstrated experience building ICT4D capacity with professional staff.
- Expert-user level knowledge of agency-supported ICT4D solutions.
- Knowledge of ICT4D trends, applications, and technologies.
- Demonstrated capacities and commitment to gender responsive programming.
Required Languages – English
Travel – Must be willing and able to travel up to 20 %.
Supervisory Responsibilities – None
Key Working Relationships:
Internal: PM, MEAL Officer, FS and other Project Officers
External: Red Rose Team, end-users, etc.
Qualifications
Basic Qualifications
- Bachelor’s degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) highly preferred. Significant work experience in a directly related field combined with appropriate training/certificates will be considered in lieu of degree
- A minimum of 5 years of relevant work experience is required, of which at least 3 years must be in a position with similar responsibilities.
Agency Competencies (for all CRS Staff):
- Personal Accountability – Consistently takes responsibility for one’s own actions.
- Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
- Builds and Maintains Trust – Shows consistency between words and actions.
- Collaborates with Others – Works effectively in intercultural and diverse teams.
- Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
- Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
- Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
- Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
How To Apply
Interested and Qualified Candidates should apply via the application below: