Job Title: CRM Accountability Associate
Locations: Maiduguri – Borno and Makurdi – Benue
Employment Type: Full-time
Duties and Responsibilities
- Establish and implement an effective accountability framework that supports upward and downward accountability of JDF programming in all locations.
- Establish and strengthen a Complaint, Feedback and Response Mechanism (CRFM) in each location on the highest levels of integrity, which beneficiaries will trust, ensuring they can make confidential complaints.
- Coordinate all accountability issues as they arise across JDF project implementation.
- Monitor and evaluate complaints received and initiate a response (follow-up) process through developing and maintaining a tracking mechanism.
- Regularly update the CRFM database and provide timely updates to project staff based on the nature of the feedback.
- Ensure that feedback is recorded, reviewed and responded to in a timely manner and in line with feedback mechanism guidelines.
- Act as the point of reference for beneficiaries’, staff and stakeholders’ complaints.
- Ensure quality documentation, communication, reporting and visibility of JDF and donors.
- Analyse patterns and trends of complaints received to help improve programming.
- Generate periodic reports and ensure the reports are shared with project teams.
- Conduct periodic field visits to ensure that accountability systems are in place and the necessary support is provided at field level.
- Review accountability systems periodically and update any changes if deemed necessary in consultation with the Program Coordinator, MEAL Manager and Project Managers.
- Support compilation of monthly, mid-term and final reports as per donor requirements.
- Participate in internal and external meetings related to humanitarian accountability.
- Lead in developing a responsive, functional and appropriate feedback mechanism that can improve current project implementation and guide future programming
- Ensure proper documentation of all reports, success stories and relevant project files using both physical and electronic methods.
- Facilitate adherence to all donor requirements in project implementation, including compliance in visibility, reporting and success-story documentation.
- Other responsibilities as assigned by the manager
Qualifications and Experience
- Minimum of a Bachelor’s Degree in a relevant discipline (Social Sciences, Development Studies or other).
- Minimum of 2 years post-NYSC progressive experience working in a related position.
- Formal training in Accountability, Monitoring and Evaluation, Data Management or Data Quality Assurance (DQA) is an asset.
- Fluency in English and local languages (must be able to speak Hausa).
- Good interpersonal skills and ability to work within a team setting.
- Independence, adaptability and flexibility.
- Excellent communication skills including report writing and IT skills.
- Excellent skills in organisation and information dissemination.
- Essential computer literacy (Word, Excel and internet).
- Service orientation and understanding of humanitarian operations principles, standards and best practices.
Knowledge, Skills and Abilities:
- Ability to prioritise and handle multiple tasks simultaneously.
- Advanced computer skills, including the ability to type quickly and to use Microsoft Office products, email and the internet.
- Ability to maintain confidentiality for sensitive issues or projects and use judgement to execute duties and responsibilities.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their application to: apply4jdfjobs@gmail.com using the Job Title and Location as the subject of the email.
Application Instruction
Applications should be in English and include the following:
- An application letter explaining why you are interested in the position and how you meet the qualities and qualifications criteria.
- A concise and accurate CV. The CV should include information about your qualifications, relevant training courses, work experience, and the name and contact details of three relevant references.
Note
- Candidates applying for this position must note that reference checks will be conducted, especially on PSEA (Prevention of Sexual Exploitation and Abuse) and job qualification/suitability. This position is subject to donor funding
- We thank all applicants for their interest in the position; however, only shortlisted candidates will be contacted.