Job Title: Client Service Executive
Location: Lagos
Objectives
- The Client Service Executive will be responsible for assisting in providing client centred clinical service in the Marie Stopes Clinic.
Overall Responsibilities
- Encourage a commitment to accommodating clients’ special needs such as flexibility of working hours.
- Maintain strict privacy and confidentiality to generate demand for MSIN services.
- Have a public relations and promotional role with colleagues, MoH and the general public
- Timely collate and submit centre report to the centre team
- Monitor monthly client numbers and income generated and in collaboration with the centre team make appropriate recommendations to meet income to cost targets.
- Man and manage the front desk at the centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the centre to ensure client satisfaction at all times.
- Assist to provide counselling on core MSION Clinical services at the centre.
- Receive, receipt and bank all service income in the centre on daily basis.
- Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
- Manage and document client complaints professionally
- Adequate inventory and stock management knowledge and experience
- Keep record in the centre using the approved formats to ensure tidy medical records and registers
- Keep the Centre and its surroundings tidy, neat and clean at all times
- Make proper use of available information systems in MSI to facilitate service delivery & trainings
- Assist with client statistics and data relating to clinical issues for analysis.
- Take record of all referrals from the referral networks
- Lead all online client booking and follow up
- Collate and update all client data including phone numbers, contact addresses and email addresses.
- Support documentation of case studies
- Ensure all information materials are regularly available on display in the clinic and given to all clients that comes into the clinic.
- Carry out any other duties assigned by the Centre Manager.
Key Experience / Qualification
- Must have minimum HND/B.Sc certificate.
- At least 1-year post-graduation experience working in a similar role [essential]
- Experience of working in a clinical environment [essential]
- Good computer skills (Microsoft Word, Excel). [essential]
- Excellent client interaction skills (essential)
- Customer focused with good interpersonal skills
- Outstanding written and verbal communication skills. [essential]
- Articulate and analytical with attention to detail.(essential)
- Passionate about maternal health.
Application Closing Date
30th October, 2026.
How to Apply
Interested and qualified candidates should apply below USING APPLY ONLINE NOW BUTTON
Note
- There are no relocation allowances available for this position.
- If you wish to be considered for the post, please re-name your CV with your first and last name.
- If the underline instructions are not followed application will not be considered.
- Kindly note that this role is open until filled and interviews will be conducted on a rolling basis even while advertisement is still active.
- MSI Nigeria Reproductive Choices provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, colour, religion, age, marital status, or disability.
- MSI Nigeria is committed to safeguarding children and vulnerable adults and operates a zero-tolerance approach to abuse, exploitation, and harassment of any kind.