Supply-Side Officer (Internal) at New Incentives

ByMuhuddin Samaila

New Incentives is a pioneer in a growing movement of giving small incentives to caregivers whose infants get immunized, while increasing awareness of the health benefits of childhood vaccinations.

We are recruiting to fill the position below:

Job Title: Supply-Side Officer (Internal)

Location: Jigawa

Job Summary

  • The Supply-side Officer (SSO) will be responsible for supply-side review and identification of cases, investigation, acting to resolve cases and daily reporting.
  • In addition, the SSO will make contributions and recommend ideas that will reduce or eradicate stockout and runouts.

Key Duties and Responsibilities

  • Daily review of the various platforms from which supply-side issues can be identified and update of all supply-side logs.
  • Continually communicate with FMs or LCCOs of clinics or LGAs with cases to investigate, identify actions already taken, and ascertain the status of supply-side cases.
  • Develop and disseminate supply-side reports to team members daily via email.
  • Follow up with team members daily and take action to resolve supply-side issues, identify case status, and update the supply-side logs.
  • On alternating weeks, conduct phone calls with all LCCOs and Apex Clinic Officers in charge of vaccine distribution at LGAs and clinics, respectively.
  • Weekly update of the Master case log.
  • Provided verbal supply-side reporting and active participation during the twice weekly government relations team meeting.
  • Engage with supply-side government stakeholders to advocate for the program and supply-side follow-up.
  • Provide innovative recommendations and ideas on minimizing or eradicating supply stockouts and runouts.
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Security Awareness:

  • Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
  • Take responsibility for personal safety and the safety of team members, as applicable, in the field.
  • Read and understand all Security documents in the context of operations, including SOPs and Country Security Plan.

Other Duties:

  • As assigned by leadership (Less than 5% of role).

Key Performance Indicators

  • Rate of reduction in:
    • monthly number of stockouts
    • monthly number of rankouts
  • Rate of responsiveness to stockout and runout cases:
    • on the supply-side dashboards
    • Identified during calls to LCCOs
    • Identified during calls to apex clinics
  • Rate of adherence to:
    • daily updating of the clinic, apex clinic or LGA case logs before night fall
    • Weekly updating of the master case log before the preceding Monday
    • Timely daily reporting to team members via email before 5pm.
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Key Requirements
Education and Work Experience:

  • HND or Bachelor’s Degree in any field.
  • Holding a similar position in the NGO sector will be advantageous.
  • 1 – 3 years relevant experience in an NGO.
  • The candidate must be a resident or willing to relocate to Jigawa State.

Skills and Competencies:

  • Good understanding of trends, challenges, opportunities, and regulations relating to the development sector
  • Strong communication skills (verbal and written) in Hausa
  • Strong interpersonal skills
  • Strong customer service and people management skills
  • Strong problem-solving skills
  • High ethical standards and integrity
  • Ability to manage multiple priorities

Application Closing Date
18th March, 2026.

How to Apply
Interested and qualified candidates should:
Go to Supply-Side Officer (Internal) at New Incentives to apply

Sama’ila Muhuddin is a dedicated Registered Nurse and humanitarian professional with over seven years of frontline experience. Since May 2018, he has served with prominent international non-governmental organizations, including Médecins Sans Frontières (MSF) Holland, Spain, France projects and ALIMA, responding to emergencies and providing critical care in some of the most challenging humanitarian settings.

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