Customer Service Officer at UHY Professional Services

Lagos

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UHY Professional Services is a firm of professionals ranging from chartered accountants, professional corporate secretaries, financial advisory services, recruitment and HR services, etc.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ilupeju, Lagos
Employment Type: Full-time

Responsibilities
Customer Interaction and Support:

  • Welcome customers warmly and professionally in person, on calls, or via online platforms.
  • Provide detailed information about laundry services (e.g., washing, dry cleaning, stain removal, ironing, express service).
  • Handle inquiries, complaints, and requests promptly and courteously.

Order Management:

  • Receive, tag, and record customer laundry accurately to avoid mix-ups.
  • Issue receipts or claim tickets and explain service timelines.
  • Confirm orders upon delivery or pickup for accuracy and completeness.
  • Track special customer preferences (e.g., fabric handling, detergents, folding styles).
  • Maintain excellent customer relationships to encourage repeat business and referrals

Complaint Resolution:

  • Handle complaints tactfully regarding delays, damage, or missing items.
  • Investigate and resolve issues efficiently to ensure customer satisfaction.
  • Report recurring issues to management for improvement in service delivery.

Record Keeping and Reporting:

  • Maintain accurate records of customer orders, payments, and feedback.
  • Update customer data in digital systems or manual registers.
  • Prepare daily transaction summaries and service reports for management review.

Payment and Financial Duties:

  • Process payments via cash, POS, or transfers.
  • Issue receipts and maintain financial accountability.
  • Reconcile daily sales and hand over funds to the accounts or management team.

Quality and Service Assurance:

  • Inspect finished laundry items before delivery or pickup to ensure they meet quality standards.
  • Coordinate with the laundry and ironing team to ensure timely and accurate completion of orders.
  • Ensure all customer expectations are met or exceeded.

Marketing and Business Promotion:

  • Promote laundry services to new and existing customers through direct interaction and digital channels.
  • Assist in implementing marketing campaigns such as discounts, loyalty programs, and referral bonuses.

Communication and Coordination:

  • Liaise with laundry attendants, delivery personnel, and management to ensure smooth operations.
  • Update customers about order progress, delays, or delivery schedules.
  • Ensure effective communication between the front desk and production team.

Delivery Coordination:

  • Schedule and confirm home pickup and delivery requests.
  • Maintain proper documentation for items collected or delivered.
  • Follow up to ensure deliveries are made on time.
  • Manage customer follow-ups via calls, SMS, or WhatsApp to encourage repeat business.
  • Gather and document customer feedback for marketing improvement.
  • Support social media promotions by sharing updates, photos, or customer testimonials.
  • Identify opportunities for partnerships (e.g., hotels, hostels, salons, or offices needing bulk laundry services).

Application Closing Date
14th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.