eHealth Africa is focused on improving healthcare by creating effective ways to implement reliable health information management systems. We have developed eHealth and mHealth solutions that can be rapidly deployed to manage patient information, streamline clinical procedures, and provide data and analysis on health program outcomes. Accurate health data will provide NGO’s, hospitals, and donor agencies with access to timely health system indicators needed to evaluate their health interventions and respond to critical public health needs. We bring about positive change by harnessing the potential of technology, valuing the power and knowledge of local people, and maintaining a sharp focus on the health worker. To help close the gap in access to health care we have developed and share a depth of expertise in: eHealth and mHealth software and solutions Technology Infrastructure Training and capacity building for sustainable health systems Research and data analysis Project Management eHealth Africa works closely with health NGOs in order to provide them with technology solutions that will enhance their on-going and new health programs. We also strive to work with state and government officials to manage large scale implementations at health facilities across the country. eHealth and Information Systems Africa, Inc. is a California, USA Public Service Corporation. We have offices based in California, USA, and Kano, Nigeria.
Location: Nigeria
About the Role
- The Community Engagement Assistant will play a vital role in bridging the gap between the organization and the community by facilitating communication, supporting project implementation, managing administrative tasks, and fostering collaborative relationships.
What you’ll do
- Work with teams to design and implement community-based activities that encourage community members to express their needs and preferences. This involves planning awareness campaigns and information dissemination efforts.
- Serve as the main point of contact for communication with local authorities and community members, ensuring their feedback is collected and addressed.
- Organize and facilitate community meetings, workshops, and events to promote awareness of available support services and gather input from community members.
- Assist in the planning, execution, and monitoring of project activities at the community level, ensuring alignment with organizational goals and community needs.
- Support capacity-building activities by organizing training sessions for community members and local stakeholders.
- Participate in data collection activities, including surveys and assessments, to evaluate project impact and community needs.
- Maintain accurate records of all community-based activities, providing regular updates and reports to the protection coordinator.
- Establish and maintain strong relationships with local leaders, service providers, and other stakeholders to facilitate collaboration and resource sharing.
- Ensure effective communication between the organization and the community to promote transparency and trust.
- Support the monitoring of project activities against established indicators, helping to assess effectiveness and inform future programming decisions.
- Coordinate logistics for events, training sessions, and other community engagement activities.
- Develop clear procedures, channels, and formats for submitting feedback or complaints, such as hotlines, suggestion boxes, complaint forms, or community meetings.
- Establish mechanisms for recording, tracking, and responding to complaints in a systematic and timely manner to ensure accountability and transparency in the resolution process.
- Ensure confidentiality and sensitivity in handling complaints
- Uphold the principles of confidentiality and sensitivity when handling complaints to protect the privacy and dignity of complainants.
- Establish safeguards and protocols to maintain the confidentiality of complainants identities and sensitive information throughout the complaint-handling process.
- Document and analyze feedback to inform project improvements.
- Analyze feedback data to identify recurring themes, trends, and areas for improvement in project implementation or service delivery
- Provide support and guidance to project staff on addressing complaints
- Ensuring that beneficiaries understand how to access the feedback mechanism, what types of issues they can raise, and what to expect in terms of response times and follow-up actions.
Who you are
- The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:
Education
- Degree in Social Science, Development Studies, International Affairs, or a related field.
Work Experience:
- 2 years of relevant professional experience in protection programming in a displacement settlement.
- Previous working experience with host communities, IDPs and returnees, and in remote environments.
- Computer proficiency in Word and Excel.
- Proficiency in data collection and reporting.
- Strong understanding of protection principles, likely protection concerns in the context, and best practices.
Desired Skills
- Ability to work in a multicultural and multi-ethnic environment.
- Good interpersonal and communication skills.
- Maintains good professional ethical standards.
- Ability to keep discretion and handle confidential matters effectively.
- Ability to work collaboratively with a team and under pressure
- Familiarity with the cultural and social dynamics in the LGAs across Sokoto, Zamfara and Kano is an advantage.
Method of Application
Interested and qualified? Go to eHealth Systems Africa on ehealthafrica.bamboohr.com to apply
